Our services

We provide a full range of care services that apply to people of all ages, not just the elderly. Our co-ordinated, holistic approach ensures that we can deliver a service focused on delivering the best outcomes for our clients. We can tackle just about anything in care but for ease of understanding our services have been grouped as follows:



How we work

We start by talking to you about the outcomes and objectives that you are trying to achieve, then we prepare a written overview of our suggested solution along with an estimate of our time and costs. 

Once the engagement paperwork is completed, we then send you the log in details to our Carepal Connect system, so you can log in to see real-time updates as to where the case is up to, as well as what level the current ongoing costs stand at.


Universal Support

We’re there to help whenever we’re needed on an “as and when needed” basis. This includes telephone calls, emails, fact sheets as well as administration.  This covers attendance at meetings, verbal and written advice on matters such as NHS Continuing Care Funding, Local Authority appeals, care home selection, assisting with moving care home, and a range of other more technical or regulated advice. This service is agreed in advance and billed monthly.

Planning for and paying for care

  • Benefits entitlement and assessment review
  • Structuring finances
  • Viability of funding sources
  • Regarded and disregarded capital/income
  • Recommending and arranging, paying for care solutions
  • Care fees planning

Patient and Service User rights

  • NHS Appeals
  • Local Authority Appeals
  • Patient or Service User Re-location
  • Assistance with care home selection
  • Care home contract reviews

Supporting professional attorneys and deputies

  • Undertake regular welfare visits
  • Provide Independent Financial Advice for Personal Injury awards
  • Review your client’s care package for suitability and cost effectiveness
  • Assist with any potential relocation of care home
  • Liaise with providers for home adaptations
  • Provide you with a comprehensive Case Management Service
  • Assess your client for eligibility for NHS Continuing Healthcare

Vulnerable Adults

  • Financial management
  • Forensic accounting services
  • Re-location services
  • Liaising with CCGs and Local Authorities
  • Deprivation of Liberty Safeguarding (DoLS) advice
  • Administration and support services
  • Suitability of care

Court of Protection and Office the Public Guardian

  • Health & Welfare disputes
  • Assistance with your duties as an Attorney or Deputy
  • Advising on Deputyships
  • Reports on the level of care provision and suitability of care plans

Family Support

We understand that dealing with the care needs of a loved one comes with a great deal of responsibility and a wide range of emotions can surface. We have seen people feel guilt, confusion, loss, sadness, distress and fear to name just a few. These emotions are unplanned and can have a huge impact on your wellbeing and that of the family as whole.


Our Family Support service helps to ease these emotions and support you through the transition and change that you are experiencing. Our highly accredited Transition Adviser will help you to:


  • Adapt to the changes you are experiencing
  • Talk through and deal with the difficult emotions you are facing
  • Work through the situation and the plans you are putting in place