We provide a full range of care services that apply to people of all ages, not just the elderly. Our co-ordinated, holistic approach ensures that we can deliver a service focused on delivering the best outcomes for our clients. We can tackle just about anything in care but for ease of understanding our services have been grouped as follows:
We start by talking to you about the outcomes and objectives that you are trying to achieve, then we prepare a written overview of our suggested solution along with an estimate of our time and costs.
Once the engagement paperwork is completed, we then send you the log in details to our Carepal Connect system, so you can log in to see real-time updates as to where the case is up to, as well as what level the current ongoing costs stand at.
We’re there to help whenever we’re needed on an “as and when needed” basis. This includes telephone calls, emails, fact sheets as well as administration. This covers attendance at meetings, verbal and written advice on matters such as NHS Continuing Care Funding, Local Authority appeals, care home selection, assisting with moving care home, and a range of other more technical or regulated advice. This service is agreed in advance and billed monthly.
We understand that dealing with the care needs of a loved one comes with a great deal of responsibility and a wide range of emotions can surface. We have seen people feel guilt, confusion, loss, sadness, distress and fear to name just a few. These emotions are unplanned and can have a huge impact on your wellbeing and that of the family as whole.
Our Family Support service helps to ease these emotions and support you through the transition and change that you are experiencing. Our highly accredited Transition Adviser will help you to: